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Course: Reverse Logistics

A 9-module course covering returns operations from dock to disposition. Designed for operations managers, network designers, and supply chain engineers who need to build, engineer, or optimize a returns program. By the end you’ll be able to design a returns process, size and staff a returns facility, select RMS software, evaluate disposition technology, model the economics of a returns network, and understand the regulatory and circular economy landscape reshaping reverse logistics.

Modules

Section titled “Modules”
  1. Reverse Logistics Landscape — market size; return rate benchmarks by channel; cost drivers; strategic framing (cost center vs. value recovery)
  2. Returns Process Design — receive-to-disposition flow; grading frameworks; SLA design; disposition decision tree; process KPIs
  3. Returns Facility Engineering — layout design for returns; inbound staging; sortation; repack; quarantine zones; capacity planning
  4. Returns Throughput and Labor Modeling — UPH benchmarks by product type; grading time standards; staffing model; peak planning
  5. Returns Network Design — centralized vs. distributed; drop-off strategy (USPS, carrier, retailer, locker); regional hub design; TLC model
  6. Returns Management Software — RMS vs. WMS for returns; vendor landscape; RMA workflow; carrier integration; analytics
  7. Disposition Technology and Fraud Prevention — photography systems; AI grading; fraud detection; refurb testing hardware; blockchain provenance
  8. Reverse Logistics Economics — cost-per-return model; value recovery by disposition path; net recovery rate; financial reporting
  9. OEM Remanufacturing and Circular Economy — OEM reman programs; right-to-repair legislation; EPR regulations; circular economy frameworks